Hello, My name is Richard but I go by Nick​.
I have a calm and collected personality that makes me excel in high-stress environments. I have strengths in talent development, operations, and enterprise wide project execution. In my current role, I lead a frontline team taking care of patients and customers daily. I operate call centers designed to assist patients with everything from estimates, prior authorizations, registration, and scheduling. I mentor teams to be high performing and complete exceptional work. I work with senior leaders from across the organization to bring our mission to life. Collaboration and teamwork are the keys to success. I excel at P/L management, budget development, change management, and organization.
My philosophy of leadership is that true authority isn't about wielding power, but about taking on the profound responsibility of supporting, protecting, and empowering your team.
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I am looking forward to meeting you and discovering how we can take your organization to the next level.
Professional Journey
Education
Degree Earned
Master's in Healthcare Administration from Western Governors University
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Master's in Leadership and Management from Western Governors University
Certification
Certified Administrator
Lean Six Sigma Greenbelt
Experience
Previous Role
Director of Patient Access, leading a team of frontline team members, supervisors, and managers.
Projects
Key Achievement
Implemented a central scheduling system that improved efficiency and financial stability. Led and implemented improvements to financial counseling program resulting in $26M in new revenue. Facilitated a department reorganization to improve performance and financial stewardship.
Leadership
Philosophy
Promoted a culture of compassion, integrity, and inclusion. "Leadership is less about being in charge, than it is about taking care of those in your charge." Simon Sinek
Core Competencies
High Emotional Intelligence
Strategic Planning & Execution
Data Analytics and Business Intelligence
Medicaid Program Design & Management
Financial Oversight & P&L Management
Risk Management & Compliance
Governance Focused
Leadership Development & Team Building
Value-Based Care Models
